Shipping
We always hope that all packages end up at our client's door in perfect condition, however- we cannot guarantee that the the shipper will not incur breakage, nor can we offer to replace the product if the shipping company breaks it. Sapphire Dawn Studio packages with great care, using bubble pack and other sturdy packing materials, and we require you to purchase insurance, but we simply cannot guarantee the shipping company will be as careful.
If you have a problem with a shipment broken in transit, please contact us and we will instruct you as to how to go through the insurance policy claim with the shipper in the event of breakage.